Refund & Cancellation Policy

We keep this policy simple and fair. Please read it before purchasing - and if you are unsure whether a course is right for you, email us first at hello@ecomvanshika.com and we will answer honestly.

Courses and ebooks (digital products)

Our courses and ebooks are digital products with instant access for 1 year. Because the full content is delivered the moment you purchase, we do not offer refunds once access has been granted. This protects the work from being consumed and refunded, which keeps the price low for everyone.

We will always refund you in these situations:

• You were charged twice for the same product (duplicate payment).
• Your payment was debited but access was not granted, and we cannot fix it within 72 hours.
• A technical problem on our side permanently prevents you from accessing what you paid for.

Services

For services (account management, GST registration assistance, website development, ads management), scope and fees are agreed before work starts. Once work has begun - for example, a GST application has been filed or account work has started - fees for work already performed are non-refundable. If you cancel before any work begins, we refund the full amount. Government fees and third-party charges, where applicable, are never refundable by us once paid onward.

How to request a refund

Contact us via the contact page or email support@ecomvanshika.com within 7 days of the payment, with your payment reference. Eligible refunds are processed to the original payment method through Razorpay, and typically reflect in 5-7 business days depending on your bank.

Nothing in this policy limits your rights under applicable Indian consumer protection law.